MAREVA CARE
Website Privacy Policy
Mareva Care: HRT & Metabolic Wellness, PLLC
Effective Date: October 11, 2026
Website: www.marevacare.com
Service Area: Florida, United States
1. Introduction
Mareva Care: HRT & Metabolic Wellness, PLLC (“Mareva Care,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website.
This Privacy Policy explains how information is collected, used, protected, and managed through www.marevacare.com.
Mareva Care is a Florida-based telemedicine practice providing hormone replacement therapy, medical weight management, metabolic wellness, and preventive healthcare.
Our public website serves as an informational platform where visitors can learn about our healthcare services, consultation fees, membership options, and how to access our secure patient portal.
Mareva Care's website is separate from its electronic health record and patient-management system. Medical records, clinical documentation, appointment scheduling, patient billing, and secure clinical communications are managed through designated healthcare platforms rather than the public website.
2. Information Collected Through Our Website
Mareva Care limits the personal information collected directly through its public website.
Introductory Call Request Form
The only visitor-submitted form available on our website is a request for a complimentary five-minute introductory call.
This form is intended for individuals who have general questions regarding:
Healthcare services offered by Mareva Care
Initial consultation and follow-up appointment fees
Membership options and pricing
General appointment and enrollment procedures
How to begin receiving care through Mareva Care
Depending on the form fields, we may collect:
Name
Email address
Telephone number
Preferred contact method
General nonclinical inquiry information
Information submitted through this form is used exclusively to respond to the inquiry and coordinate the requested introductory call, subject to any legally required retention or disclosure.
The introductory call is informational and does not establish a patient-provider relationship or replace a clinical evaluation.
Please do not submit medical histories, diagnoses, medications, laboratory results, or other sensitive health information through the introductory-call request form.
3. Website Technical Information
When visitors access our website, Wix may automatically collect certain technical information necessary for website operation, security, and performance.
This information may include:
IP address
Browser type and device information
Website navigation and page interactions
Cookies and similar technologies
General website usage information
Such information may be processed through Wix's website infrastructure according to applicable privacy agreements, website configurations, and legal requirements.
Mareva Care does not intentionally collect patient medical records or clinical information through its public website.
4. Patient Portal and Electronic Health Records
Mareva Care uses Optimantra, a separate electronic health record and patient-management platform, to manage patient-related healthcare activities.
Our website provides a link directing patients to the Optimantra patient portal.
Through the patient portal, patients may:
Schedule initial consultations and follow-up appointments
Complete patient registration and clinical intake forms
Upload medical records and supporting documents
Access and manage relevant patient information
Pay for initial consultations and follow-up appointments
Enroll in and pay for applicable membership plans
Receive appointment confirmations, reminders, and scheduling information
Exchange secure messages with the healthcare provider
Participate in telemedicine services, as supported by the platform
Patient information entered or uploaded into Optimantra is maintained within the designated patient-management system and is not collected, transferred, or stored through Mareva Care's public Wix website as part of the patient portal workflow.
The website link directs visitors to the separate patient portal. It does not create an electronic health record integration between Wix and Optimantra.
Information collected directly by Optimantra is subject to the applicable privacy and security requirements governing that platform and Mareva Care's healthcare operations.
5. HIPAA and Protected Health Information
Mareva Care is committed to safeguarding patient privacy and complying with applicable federal and Florida healthcare privacy laws, including HIPAA when applicable.
Protected Health Information (PHI) is managed through designated healthcare systems and authorized communication channels rather than through the public website.
Our clinical workflows use appropriate safeguards designed to protect the confidentiality, integrity, and availability of patient information.
These safeguards may include:
Secure electronic health record systems
Restricted access to clinical information
Authentication and access controls
Secure clinical communications
Appropriate vendor agreements, including Business Associate Agreements when required
Administrative and technical security procedures
The use and disclosure of PHI, including patient rights regarding medical records, are addressed in Mareva Care's separate HIPAA Notice of Privacy Practices.
6. Patient Communication
Mareva Care communicates with established patients through designated healthcare communication channels, including:
Telemedicine consultations through Optimantra
Secure Optimantra patient portal messaging
Spruce healthcare communication services
These channels are used for appropriate clinical and administrative communications, including appointment coordination, follow-up care, treatment-related questions, and other authorized patient communications.
The public Mareva Care website is not used to exchange medical records, laboratory results, prescriptions, or clinical messages.
General website inquiries and introductory-call requests are not intended for medical consultation, diagnosis, treatment, or emergency assistance.
7. Appointment Scheduling and Payment Processing
Mareva Care's public website does not directly process patient appointment bookings, clinical service payments, or membership transactions.
Patients are directed to the separate Optimantra patient portal to:
Book initial consultations
Schedule follow-up visits
Complete registration and intake documentation
Pay consultation and follow-up fees
Enroll in applicable membership plans
Make membership payments
Manage applicable appointment and billing activities
Payment transactions are processed through the payment services associated with the designated patient-management platform.
Mareva Care's public Wix website does not directly collect or store patient payment card information for clinical services or memberships.
Payment information is handled according to applicable payment security requirements and the privacy practices of the authorized payment-processing providers.
8. Website Hosting and Wix Services
Our public website is hosted through Wix.
Wix provides website hosting, infrastructure, security features, and the functionality supporting our introductory-call request form.
Information submitted through the introductory-call form may be processed or stored within the Wix environment according to the website configuration and applicable agreements.
Mareva Care has accepted applicable Wix privacy and HIPAA-related agreements and is responsible for configuring its website services appropriately.
The public website is not used as an electronic medical record system or patient portal.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functionality, security, performance, and visitor experience.
Depending on the website configuration, cookies may also support website analytics or other optional features.
Visitors may manage certain cookie preferences through available consent controls or browser settings.
Mareva Care does not intentionally use website tracking technologies to disclose patient PHI to third-party advertisers without a lawful basis and any required authorization.
Any nonessential analytics or advertising technologies will be managed according to applicable privacy requirements.
10. Information Sharing and Third-Party Services
Mareva Care may share limited website-related information with authorized service providers when necessary to operate its public website, respond to introductory-call inquiries, maintain security, or comply with legal obligations.
These providers may include website hosting services, technical support providers, and other authorized service providers involved in website operations.
Mareva Care does not sell personal information collected through its website.
The public website does not maintain electronic integrations for sharing patient medical information with Optimantra, pharmacies, laboratories, or other healthcare facilities.
Mareva Care's website does not provide direct links to pharmacies or laboratory providers.
Clinical information sharing that may be necessary for treatment, prescribing, diagnostic testing, or care coordination is handled separately through authorized healthcare workflows and is governed by applicable privacy laws and the HIPAA Notice of Privacy Practices.
11. Electronic Communications and Introductory Calls
Visitors requesting an introductory call may provide contact information through the website form.
Mareva Care uses this information to respond to the request and arrange a brief conversation regarding general services, consultation fees, membership options, or enrollment procedures.
These conversations are not intended to provide individualized medical advice or treatment recommendations.
Visitors should not submit sensitive medical information through the introductory-call form or general website communication channels.
Established patients should use their designated secure healthcare communication channels for clinical matters.
12. Data Security
Mareva Care takes reasonable measures designed to protect personal information collected through its public website.
Website security measures may include:
HTTPS-encrypted website connections
Appropriate administrative access controls
Secure account authentication
Website security features provided by Wix
Restricted access to submitted inquiry information
Appropriate privacy and security agreements
Although reasonable safeguards are used, no website or electronic communication system can guarantee absolute security.
Mareva Care will respond to security incidents and provide notifications when required by applicable law.
13. Information Retention
Personal information submitted through the introductory-call request form is retained only as long as reasonably necessary for legitimate business purposes or to comply with applicable legal obligations.
Website-related information may be retained according to applicable Wix settings, service agreements, and legal requirements.
Clinical records and patient information maintained within Optimantra are subject to separate medical record retention requirements under applicable federal and Florida law.
14. Your Privacy Rights
Depending on applicable law, visitors may have the right to request information about personal data collected through the website, request corrections, or request deletion when legally permissible.
Patients may also have additional rights regarding PHI under HIPAA, including access to medical records, requests for amendments, and other applicable privacy rights.
Requests concerning clinical records should be submitted through Mareva Care's designated patient communication channels.
For additional information about healthcare privacy rights, please refer to our HIPAA Notice of Privacy Practices.
15. External Websites and Patient Portal Links
Mareva Care's website includes a link to the Optimantra patient portal, which operates as a separate healthcare technology platform.
When visitors select this link, they leave the public Mareva Care website and access the designated patient portal environment.
The portal is used for appointment scheduling, patient registration, clinical records, secure communication, and payment activities.
Mareva Care's website does not directly collect or store the clinical information patients submit within the portal.
Other external links, if present, may direct visitors to independently operated websites with their own privacy practices.
Visitors are encouraged to review applicable privacy notices when using external services.
16. Children's Privacy
Mareva Care's public website and healthcare services are intended primarily for adults aged 18 years and older.
We do not knowingly collect personal information directly from children under 13 through our general website inquiry form without any consent required by applicable law.
If information is collected improperly, we will take appropriate steps to address the situation.
17. Changes to This Privacy Policy
Mareva Care may update this Privacy Policy to reflect changes in website functionality, privacy practices, technology, or legal requirements.
Updated versions will be published on www.marevacare.com with a revised effective date.
18. Contact Information
For questions about this Website Privacy Policy or personal information submitted through our public website, please contact:
Mareva Care: HRT & Metabolic Wellness, PLLC
Website: www.marevacare.com
Email: support@marevacare.com
Mailing Business Address: 7901 4TH ST N STE 300 St. Petersburg, FL, 33702, USA
Privacy Contact: Mareva Care Privacy Officer
Please do not send medical records or sensitive health information through ordinary email. Established patients should use designated secure patient communication channels.
19. HIPAA Notice of Privacy Practices
This Website Privacy Policy describes information practices associated with Mareva Care's public website.
It does not replace the separate HIPAA Notice of Privacy Practices governing the use and disclosure of patient Protected Health Information.
Patients may review the HIPAA Notice of Privacy Practices for information regarding healthcare privacy rights, permitted disclosures, and how to submit privacy-related requests or complaints.
[Insert link to HIPAA Notice of Privacy Practices]
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